Qualify property buyers with budget, location, and feature preferences.
Cornerstone Property Group
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Cornerstone Property Group
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Real estate enquiries hit two extremes: serious buyers ready to inspect this weekend, and tyre-kickers browsing online while killing time. The cost of treating them the same is missed sales — buyers ghost when they're treated like browsers, and agents waste afternoons on browsers treated like buyers. This template separates them by asking the right qualifying questions: are you pre-approved, are you actively looking, what's your timeline.
The window between a buyer enquiry and an inspection booking is where most leads die. The buyer wanted to see the property this Saturday; the agent replies on Monday with three alternative inspection times. The buyer has already gone to a different agent who replied within an hour.
A chat closes that window. Buyer enquires, the chat checks pre-approval status, asks timeline, surfaces inspection times that match — and books one, often within minutes of the original enquiry. Conversion to inspection rises sharply, and inspections convert to offers at a higher rate because the leads are pre-qualified.
Asks pre-approval status, timeline, and budget alignment in conversation. Buyers ready now are flagged; researchers are nurtured without burning agent time.
Open inspection times surface in the chat and the buyer picks one — no email back-and-forth, no 'I'll need to check with the seller'.
Family size, suburb preference, must-haves (parking, garden, school zone) — the agent walks into the inspection knowing what the buyer is actually looking for.
Real estate agents, agency offices, buyer's agents, off-the-plan property sales, commercial real estate brokers, and rental property managers.
Yes — leads sync with most Australian real estate CRMs and worldwide tools (Salesforce, HubSpot). Buyer profiles are added to the agent's pipeline automatically.
Yes — enquiry type at the start branches into rental (pet, lease term, employment) or sale (pre-approval, timeline, deposit) flows. Different agents and field sets apply.
Buyers indicating 'open to off-market' get tagged for the agent's pre-listing outreach, building a pipeline before properties even hit the market.
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