Pest Control Service
Identify the pest, urgency, and property type so the right tech is dispatched.
What this form collects
Pest Control Service
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Pest control bookings are urgency-first: a wasp nest by the front door is not the same job as a quarterly termite inspection, and customers are never going to fill out the same form for both. This template asks the pest type first, branches into the right follow-up questions, and routes urgent jobs (rats indoors, active wasps, bed bugs) to your on-call dispatcher while routine inspections book straight into the calendar.
Why pest control needs urgency triage
Half your enquiries are about something that's currently in the customer's house. They want a callback today, ideally in the next two hours. The other half are routine — annual termite inspections, pre-purchase checks — that can be scheduled three weeks out without anyone caring.
A static form treats both equally. By the time you triage your inbox in the morning, the bed-bug call has rung two competitors and gone with the first one to answer.
What the pest control intake form does
Pest type drives the entire flow
Termites get asked about visible damage, mud trails, and property age. Bed bugs get asked about bites, mattress age, and recent travel. Each pest has its own qualifying questions because each treatment is different.
Urgency routing built in
Active infestation or single sighting? The chat asks, and active cases ping your on-call mobile within seconds.
Pre-purchase inspections handled
Real estate timelines are tight. The chat asks about settlement date and routes pre-purchase pest reports to the inspector who can hit that deadline.
Best for
Pest control companies handling residential and commercial work, termite inspection specialists, fumigators, and integrated pest management operators serving real estate and strata clients.
Common questions pest control operators ask
Can it handle scheduled annual inspections?
Yes — recurring customers can be invited back into the chat near their renewal date, with their previous job details pre-filled. Reduces the booking conversation to two messages.
How does it deal with strata and commercial bookings?
Property type is asked early. Strata/commercial leads route to whoever handles those accounts and capture additional fields like building manager contact and access arrangements.
Can it warn customers about treatment prep (clearing pantries, etc.)?
Yes. Once a treatment is selected, the chat sends prep instructions automatically, and reminds the customer the day before via SMS.
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