Capture roof job details, urgency, and access info for fast accurate quotes.
Roofing Quote Request
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Roofing quotes hinge on details that are awkward to ask about in writing: roof material, age, pitch, storey count, whether there's safe edge access, and what the actual problem is — a leak, a storm-damage assessment, or a full re-roof. This template walks the customer through those specifics in plain language and asks for photos of the affected area, so by the time you read the lead you already know whether it's a half-day repair or a multi-week tender.
Most roofing leads come in two flavors: 'I have a leak' and 'I want a quote for a re-roof'. They need totally different conversations. A leak needs urgency triage and a same-week site visit. A re-roof needs material discussion, square-meterage, and a quote that won't get tossed against three competitors with one click.
The hardest part of a roofing quote is the data you can't get over the phone — pitch, edge access, storey count, the age of the existing roof. A chat can ask the customer to photograph the eave or estimate storeys, getting you halfway to a quote before you've left the depot.
Repair, replacement, or insurance claim — each path branches into different questions. Insurance work gets asked about claim numbers and assessor contacts; repairs get asked about leak location and timing.
Customers attach images of damage or stained ceilings. You walk into the quote already knowing whether it's tile slip or rusted-through guttering.
Storey count, edge protection, surrounding power lines — the chat asks the questions OHS requires before any quote is meaningful, so you arrive prepared with the right gear.
Re-roofing companies, leak repair specialists, gutter and downpipe installers, metal roofing contractors, tile and slate roofers, and storm-damage assessors who handle insurance claim work.
Yes — the chat can collect claim number, insurer name, and assessor contact details when the customer indicates the job is insurance-funded. Those leads route to whoever handles your insurance work.
Two paths off message one. 'Active leak' triggers an urgent-routing rule with same-day callback expectations; 'general quote' goes to the standard quoting queue.
The chat asks for storey count and rough footprint, not exact measurements. For commercial work or large jobs, it captures enough info for a desktop estimate from satellite imagery before a site visit.
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